Upon receiving the returned merchandise from our valued online traders, our adept team undertakes a meticulous and comprehensive inspection process. This scrutiny encompasses a wide spectrum of aspects, including but not confined to, an assessment of functionality and identification of any defects present. Every nuance and detail scrutinized during this process is diligently documented, culminating in the creation of a detailed and insightful inspection report that is promptly shared with the trader.

In instances where goods exhibit repairable attributes, our team extends the repair and reconditioning services. This strategic approach empowers traders to reintroduce these refurbished items into the market, mitigating the unnecessary escalation of costs that often arises from the disposal of high-value returns, such as sophisticated electronic devices including cameras, lenses, and mobile phones. By optimizing the salvage potential of these products, we aid our clients in maintaining profitability and minimizing resource wastage.

Leveraging our specialized warehouse and proficient shipping service units, we are empowered to offer tailor-made solutions that align seamlessly with the unique requirements of our discerning clients. These bespoke services encompass:

1. Goods Consignment: Our adept team facilitates the seamless consignment of merchandise, ensuring efficient and secure handling from inception to destination.
2. Transhipment Expertise: With our advanced transshipment capabilities, we orchestrate the swift and flawless transfer of goods, optimizing their journey through strategic waypoints.
3. Precise Product Labelling: Our meticulous approach to product labeling guarantees that each item is accurately and professionally labeled, enhancing its presentation and traceability.
4. Strategic Business Address Registration: We streamline the process of business address registration, enabling our clients to establish a robust presence and credibility within their target markets.
5. Efficient Business Mail Forwarding: Our proficient mail forwarding service ensures the prompt and reliable redirection of essential business correspondence, bolstering seamless communication channels.

At HP Return Service Ltd, our commitment to personalized excellence drives us to craft solutions that not only fulfill but exceed the specific demands of our valued clientele.

Job vacancies：

Sales Manager 

PURPOSE

To manage, inspire and develop the Tailor made and to achieve and exceed budgeted targets. To manage the various functions that support the ongoing effectiveness of the related teams. Reporting to the General Manager, the Sales Manager will be responsible for the delivery of maximum sustainable profits and the creation of a culture of excellence in customer service.

Responsibilities

* To exceed the minimum key performance indicators

* To carry out one formal performance review each month and review performance against KPI’s and budget.

* Identify booking trends within the market, working with related teams to capitalise on opportunities.

* To ensure resource exists to achieve and exceed the sales targets. Manage and balance, holidays, educational trips and sickness to ensure optimum cover is provided to deliver excellent customer service across all destinations. To actively intervene and re-allocate resource when necessary.

* Ensure all enquiries are responded to appropriately and efficiently within the KPI’s.

* Managing poor performance through the Performance Management process in an effective, timely and decisive manner. 

* Effectively managing good performance - to maintain and build enthusiasm, celebrate success; to constantly challenge; to invest in further developing skills and then promoting/sharing their best practice techniques across the office.

* Communicating targets and leading performance reviews.

* Regularly report to the dedicated departments any relevant barriers to sale.

* To provide accurate sales forecasting reports when required.

* To ensure that all clients have a consistently excellent service from the very start of their contact with the company to their conversations.

* Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels.

* Ensure that all clients are communicated with proactively and according to agreed timescales and procedures.

* Helping to improve all processes, procedures, ensuring the company is robust and increasingly efficient. Ensuring best practice is delivered across all departments and efficient working practices are adhered to.

* To provide timely and accurate reports on the sales performance of the teams as requested by the General Manager.

* Work with the Client relations manager to ensure that any issues which arise are dealt with promptly and sympathetically in order to achieve client satisfaction and retention.

About You

* Experience in leading a sales team within the industry

* Minimum of two years' management experience within the industry

* Proven sales background

* Ideally experience in leading a high performing team

* Passion for training and coaching others

* Leading the team by example

What We Offer

* Competitive salary

* Managers SIP

* Pension

* 25 days annual leave – In addition to bank holidays (buy/sell 5 days)

* Cycle to work scheme

* Employee Assistance Program

* Recruitment bonus

* Social events

Service Manager: 

Responsibilities: 

* Observe and operate at all times in accordance with the Company’s policies and procedures.

* Provide a flexible working pattern, to ensure the smooth operation of service, including working out of core hours, weekends and public holidays.

* To undertake any other duties appropriate and as reasonably required, to meet the changing needs of the service.

* Ensuring service user needs and business objectives are met.

* Ensure effective on call cover for designated services

* Responsible for keeping up-to-date with any changes, or new legislation affecting the provision of services.

* Delivery of training for inductees and existing employees, as required.

* Facilitate inspections to ensure 100% compliant.

* Responsible for ensuring the service has the required level of resources to support the service users. Including ensuring that the service is fully staffed according to agreed levels.

* Maintain the resource maps, working with the scheduling department.

* Monitor service provision, to ensure full compliance with all relevant legislation, in line with organisational, regulatory and legal requirements.

* Support Quality Assurance activities of own and other services, achieving 100% compliance.

What you'll have:

* Strong organisational, time management, planning and communication skills.

* Flexible, professional, and positive approach to multi-site working.

* Proven reliability in terms of full attendance and timekeeping.

* Essential-Minimum 4 years plus experience of managing services.

* Essential-Have stayed in most posts more than a year.